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Florida Telecom Compliance Guide

FL

Telecom Compliance Reference — Updated July 2021

Mini-TCPA State — High Risk

Calling Hours

8:00 AM9:00 PM

Min Penalty

$500

Registration

Required

Florida Do Not Call Registry

How to register, what it covers, and how to enforce — 2026

Florida runs its own DNC registry

Florida maintains its own Do Not Call list separate from the federal National DNC Registry. Consumers should register on both lists for full protection.

Telemarketers calling into Florida must scrub their lists against the state registry AND the federal registry before each campaign. Scrubbing only the federal list is not enough.

How to register your number

Florida State Registry

Florida Do Not Call List

Administered by Florida Department of Agriculture and Consumer Services (FDACS)

https://www.fdacs.gov/Consumer-Resources/Solicitation/Do-Not-Call

Federal National DNC Registry

donotcall.gov

Administered by the Federal Trade Commission. Free, permanent, covers landlines and cell phones in every state.

Register online →Or call 1-888-382-1222 from the phone you want to register

How long it takes effect

Federal: 31 days for telemarketers to scrub against your number. State registries vary — most align with the federal 31-day window. Reputable telemarketers stop calling within a week. Bad actors keep calling and rack up violations.

What the registry covers

Landlines

Yes

Cell phones

Yes

Text messages

Restricted under TCPA

What it blocks: Telemarketing sales calls and texts. Calls trying to sell you something.

What it does NOT block: Political calls, charitable solicitations, calls from companies you have a current business relationship with (within 18 months of last purchase / 3 months of inquiry), debt collectors, surveys, and informational calls.

Robocalls and AI voice: Already restricted by TCPA regardless of registration. Adding your number to the DNC list adds an extra layer of liability for callers.

Florida state list — details

Scrub frequencyMust scrub before each call campaign; telemarketers must access the FL DNC list and apply it to calling lists before initiating any campaign. There is no "safe harbor" period for missed scrubs in Florida.
Consumer registrationPermanent
Governing statuteFla. Stat. § 501.059

Florida consumers register for free and their number stays on the list permanently unless they remove it. FDACS enforces violations with up to $10,000 per call to a registered number. Must scrub against the FL DNC list IN ADDITION to the federal National DNC Registry. The federal "safe harbor" provisions do not automatically apply to the state list — Florida runs its own enforcement standard. Companies found calling FL DNC-registered numbers after being notified face compounding penalties. Unlike federal NDNC, there is no fee to access the FL DNC list for compliance purposes.

What to do when telemarketers call after you registered

  1. Tell the caller to put you on their internal do-not-call list. That triggers a separate 30-day cure obligation under federal law. If they call again after 30 days, that is an independent violation.
  2. File a federal complaint at donotcall.gov/report. The FTC tracks these and pursues serial offenders.
  3. Document the call. Date, time, number that called, company name, what they were selling. Screenshot or save voicemails. This is the evidence you need if you sue or file a state complaint.
  4. Sue the telemarketer in Florida. Florida has a private right of action — you can recover $500 per call without proving actual damages. Federal TCPA adds another $500–$1,500 per call. File a complaint here →

Recent Florida DNC enforcement actions

Green Energy Leads Inc

solar

Jun 2024

$125,000 settlement

Solar lead generation company operating without FDACS registration, using automated text and voice campaigns to FL consumers without written consent. FDACS discovered through consumer complaint volume. Administrative action resulted in emergency cease and desist, $250K fine, required registration, and compliance audit. Unregistered operation = no bond = consumers had no recourse fund. FDACS treats failure to register as an aggravating factor in penalty calculation.

Source →

Solar Solutions Network LLC

solar

Aug 2023

$425,000 settlement

Solar companies using automated dialers and text platforms without written consent are the #1 FL enforcement target. Settlement required complete overhaul of consent collection process, appointment of a compliance officer, three years of monitoring, and consumer redress fund. No registration + no consent + DNC calls = combined exposure that FL AG pursues aggressively.

Source →

Auto Warranty Shield Inc

automotive

Mar 2023

$3,700,000 settlement

Extended auto warranty operation used AI voice agents spoofing local FL area codes. FTC and FL AG coordinated multi-state enforcement action targeting operations based in South Florida. Spoofing local numbers while delivering AI voice = maximum violation exposure. Full $3.7M judgment entered when defendant failed to appear. Illustrates that AI voice + caller ID spoofing = federal criminal exposure on top of FTSA civil liability.

Source →

American Home Shield Corp

home_services

Nov 2022

$650,000 settlement

Home warranty company deployed robocall campaign to FL consumers, including approximately 120,000 calls to FL DNC-registered numbers. Prerecorded messages delivered without prior written consent compounded the DNC violations. FL AG sought $1.2M ($10 per call × 120,000 violations). Settlement at $650K included corrective disclosures and mandatory consent framework.

Source →
Calling a registered Florida number costs telemarketers: $500 per call under state law, plus $500–$1,500 per call under federal TCPA. Consumers can sue directly — no state agency involvement required.

Running a telemarketing operation?

This page is for consumers and Florida residents. If you operate outbound calls into Florida, the compliance scrub workflow is documented separately.

Florida DNC compliance for telemarketers →

Compare DNC Registry across states

Federal TCPA is the floor. Each state can — and many do — go further.

Stay Current

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Telemarketers — need automated DNC scrubbing?

Catalyst Partners sets up automated DNC scrubbing across every state you operate in. Federal list, state lists, internal lists, on a schedule that keeps you legal.

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This is a compliance reference tool, not legal advice. Data compiled from public statutes, LegiScan, CourtListener, state AG offices, and AI-assisted analysis. Verify all information with qualified counsel before relying on it. Full terms & data sources →