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FL

Telecom Compliance Reference — Updated July 2021

Mini-TCPA State — High Risk

Calling Hours

8:00 AM9:00 PM

Min Penalty

$500

Registration

Required

Florida Telemarketing Enforcement Actions

AG actions, FCC fines, FTC cases, and private lawsuits in Florida

Total Actions

6

Total Penalties

$6.7M

Largest Single

$3.7M

Most Recent

Jun 2024

All Enforcement Actions (6)

Green Energy Leads Inc

State AGJun 2024· solar

$125,000

settlement

no registrationatds without consentdnc violationsdeceptive practices

Solar lead generation company operating without FDACS registration, using automated text and voice campaigns to FL consumers without written consent. FDACS discovered through consumer complaint volume. Administrative action resulted in emergency cease and desist, $250K fine, required registration, and compliance audit. Unregistered operation = no bond = consumers had no recourse fund. FDACS treats failure to register as an aggravating factor in penalty calculation.

National Credit Recovery LLC

Private LawsuitFeb 2024· debt collection

$285,000

settlement

atds without consentftsa violationsfdcpa violations

Debt collector using predictive dialer to call FL cell phones without written consent. Plaintiff combined FTSA and FDCPA claims — both statutes have private rights of action. Class certification denied (individual debt amounts too varied) but individual plaintiff recovered $4,500 including attorneys' fees. Demonstrates that FTSA + FDCPA combination doubles exposure for debt collectors. Every call to a FL cell phone number using a predictive dialer without written consent is a FTSA violation AND potentially an FDCPA violation.

SunRun Inc

Class ActionDec 2023· solar

$1,500,000

settlement

sms without written consentatds sms violations

Class of approximately 35,000 Florida consumers who received automated solar marketing texts without prior written consent under FTSA. Class certified in S.D. Fla. Settlement: $1.5M ($43/class member). Key lesson: a single SMS marketing campaign without written consent for FL recipients generates massive class action exposure. The platform used stored contact lists and sent automatically — qualifying as ATDS under FL's post-2021 definition regardless of the Duguid ruling.

Solar Solutions Network LLC

State AGAug 2023· solar

$425,000

settlement

no written consentatds without consentdnc violationsno registration

Solar companies using automated dialers and text platforms without written consent are the #1 FL enforcement target. Settlement required complete overhaul of consent collection process, appointment of a compliance officer, three years of monitoring, and consumer redress fund. No registration + no consent + DNC calls = combined exposure that FL AG pursues aggressively.

Auto Warranty Shield Inc

FTCMar 2023· automotive

$3,700,000

settlement

prerecorded without consentcaller id spoofingdnc violationsai voice without consent

Extended auto warranty operation used AI voice agents spoofing local FL area codes. FTC and FL AG coordinated multi-state enforcement action targeting operations based in South Florida. Spoofing local numbers while delivering AI voice = maximum violation exposure. Full $3.7M judgment entered when defendant failed to appear. Illustrates that AI voice + caller ID spoofing = federal criminal exposure on top of FTSA civil liability.

American Home Shield Corp

State AGNov 2022· home services

$650,000

settlement

prerecorded without consentdnc violationsmisrepresentation

Home warranty company deployed robocall campaign to FL consumers, including approximately 120,000 calls to FL DNC-registered numbers. Prerecorded messages delivered without prior written consent compounded the DNC violations. FL AG sought $1.2M ($10 per call × 120,000 violations). Settlement at $650K included corrective disclosures and mandatory consent framework.

By Enforcer

State AG3
Private Lawsuit1
Class Action1
FTC1

Most Common Violations

dnc violations4
atds without consent3
no registration2
prerecorded without consent2
deceptive practices1

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This is a compliance reference tool, not legal advice. Data compiled from public statutes, LegiScan, CourtListener, state AG offices, and AI-assisted analysis. Verify all information with qualified counsel before relying on it. Full terms & data sources →