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Telecom Compliance Reference — Updated September 2023

Mini-TCPA State — High Risk

Calling Hours

8:00 AM–9:00 PM

Min Penalty

$2,000

Registration

Required

OverviewCalling HoursConsentRegistrationDNCEnforcementCase LawLegislation

Home Services Telemarketing Compliance in New York

HVAC, roofing, plumbing, and home services telemarketing compliance in New York

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Mini-TCPA State — N.Y. Gen. Bus. Law §§ 399-p, 399-z

New York imposes stricter consent and calling requirements than federal TCPA.Home Services companies operating here face $2,000 per-violation penalties.

Penalty/Violation

$2,000

Willful

$20,000

Calling Hours

8:00 AM–9:00 PM

Private Suit

Allowed

Compliance Checklist

✓Scrub National DNC Registry before all cold calling campaigns
✓Check for state-level DNC list requirements
✓Register as telemarketer if state requires
✓Call only during permitted hours in recipient's timezone
✓Obtain written consent before sending marketing SMS
✓Honor all do-not-call requests immediately
✓Use accurate caller ID — display business name or number
✓Disclose company name within first 30 seconds of call
✓Do not use prerecorded messages without prior written consent
✓Maintain records of consent and opt-out requests

What Gets Companies Sued

✗Calling DNC-registered homeowners
✗Door-to-door follow-up calls without consent
✗Post-disaster solicitation restrictions (some states)
✗Calling outside permitted hours
✗No identification at start of call

Key State Rules

Mini-TCPAYes
RegistrationRequired
Class ActionsAllowed
Consent Requirements→Registration Details→DNC List→

Home Services Enforcement in New York

Avid Telecom Inc., Michael Lansky, and Stacey S. Reeves

May 2023

robocall facilitationdnc violationstcpa violationstelemarketing fraud

NY AG James joined 49 AGs in suing Avid Telecom for facilitating 24.5 billion robocalls over four years — 7.5 billion to DNC-registered numbers. Over 90% of calls lasted under 15 seconds (robocall indicator). Avid ignored repeated notifications it was routing illegal calls. Demonstrates that voice service providers facilitating illegal telemarketing face multistate enforcement. If your carrier is routing questionable traffic, you share liability exposure.

All enforcement actions in New York →

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Catalyst Partners specializes in telecom compliance for Home Services companies operating in New York and across the country. We build the systems, you make the calls.

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This is a compliance reference tool, not legal advice. Data compiled from public statutes, LegiScan, CourtListener, state AG offices, and AI-assisted analysis. Verify all information with qualified counsel before relying on it. Full terms & data sources →