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Washington

WA

Telecom Compliance Reference — Updated January 2023

Mini-TCPA State — High Risk

Calling Hours

8:00 AM–9:00 PM

Min Penalty

$1,000

Registration

Required

OverviewCalling HoursConsentRegistrationDNCEnforcementCase LawLegislation

Home Services Telemarketing Compliance in Washington

HVAC, roofing, plumbing, and home services telemarketing compliance in Washington

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Mini-TCPA State — RCW 80.36 (Automatic Dialing & Announcing Devices); RCW 19.190 (CEMA)

Washington imposes stricter consent and calling requirements than federal TCPA.Home Services companies operating here face $1,000 per-violation penalties.

Penalty/Violation

$1,000

Willful

$2,000

Calling Hours

8:00 AM–9:00 PM

Private Suit

Allowed

Compliance Checklist

✓Scrub National DNC Registry before all cold calling campaigns
✓Check for state-level DNC list requirements
✓Register as telemarketer if state requires
✓Call only during permitted hours in recipient's timezone
✓Obtain written consent before sending marketing SMS
✓Honor all do-not-call requests immediately
✓Use accurate caller ID — display business name or number
✓Disclose company name within first 30 seconds of call
✓Do not use prerecorded messages without prior written consent
✓Maintain records of consent and opt-out requests

What Gets Companies Sued

✗Calling DNC-registered homeowners
✗Door-to-door follow-up calls without consent
✗Post-disaster solicitation restrictions (some states)
✗Calling outside permitted hours
✗No identification at start of call

Key State Rules

Mini-TCPAYes
RegistrationRequired
Class ActionsAllowed
Consent Requirements→Registration Details→DNC List→

Home Services Enforcement in Washington

US Air Ducts LLC / Sky Builders / owner (Vancouver, WA)

$10,000,000

Aug 2020

robocall violationsdnc violationsunsolicited calls

King County Superior Court ordered $10M in civil penalties. Air duct cleaning companies made 13+ million robocalls within WA from 2017-2019, calling 500+ individual consumers over 100 times each. WA AG Ferguson used state Consumer Protection Act (RCW 19.86). Demonstrates that even "legitimate" businesses (air duct cleaning) face massive penalties for robocall marketing. $10M for a local cleaning company = proportional enforcement that deters.

All enforcement actions in Washington →

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Catalyst Partners specializes in telecom compliance for Home Services companies operating in Washington and across the country. We build the systems, you make the calls.

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This is a compliance reference tool, not legal advice. Data compiled from public statutes, LegiScan, CourtListener, state AG offices, and AI-assisted analysis. Verify all information with qualified counsel before relying on it. Full terms & data sources →