Does Washington require registration for Home Services telemarketers?

Yes — Washington requires telemarketer registration before placing calls.

What is the penalty per violation in Washington?

Up to $1,000 per violation (or $2,000 for willful violations). Private right of action available.

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Washington Telecom Compliance Guide

Q: What are the top compliance violations for Home Services operators in Washington?

Calling DNC-registered homeowners Door-to-door follow-up calls without consent Post-disaster solicitation restrictions (some states)

Telecom Compliance Reference — Updated January 2023

Mini-TCPA State — High Risk

Calling Hours

8:00 AM–9:00 PM

Min Penalty

$1,000

Registration

Required

Overview Calling Hours Consent Registration DNC Compliance DNC Registry Enforcement Case Law Legislation

Home Services Telemarketing Compliance in Washington

HVAC, roofing, plumbing, and home services telemarketing compliance in Washington

⚠

Mini-TCPA State — RCW 80.36 (Automatic Dialing & Announcing Devices); RCW 19.190 (CEMA)

Washington imposes stricter consent and calling requirements than federal TCPA.Home Services companies operating here face $1,000 per-violation penalties.

Penalty/Violation

$1,000

Willful

$2,000

Calling Hours

8:00 AM–9:00 PM

Private Suit

Allowed

Compliance Checklist

✓Scrub National DNC Registry before all cold calling campaigns

✓Check for state-level DNC list requirements

✓Register as telemarketer if state requires

✓Call only during permitted hours in recipient's timezone

✓Obtain written consent before sending marketing SMS

✓Honor all do-not-call requests immediately

✓Use accurate caller ID — display business name or number

✓Disclose company name within first 30 seconds of call

✓Do not use prerecorded messages without prior written consent

✓Maintain records of consent and opt-out requests

What Gets Companies Sued

✗Calling DNC-registered homeowners

✗Door-to-door follow-up calls without consent

✗Post-disaster solicitation restrictions (some states)

✗Calling outside permitted hours

✗No identification at start of call

Key State Rules

Mini-TCPAYes

RegistrationRequired

Class ActionsAllowed

Consent Requirements→Registration Details→DNC List→

Home Services Enforcement in Washington

US Air Ducts LLC / Sky Builders / owner (Vancouver, WA)

$10,000,000

Aug 2020

robocall violationsdnc violationsunsolicited calls

King County Superior Court ordered $10M in civil penalties. Air duct cleaning companies made 13+ million robocalls within WA from 2017-2019, calling 500+ individual consumers over 100 times each. WA AG Ferguson used state Consumer Protection Act (RCW 19.86). Demonstrates that even "legitimate" businesses (air duct cleaning) face massive penalties for robocall marketing. $10M for a local cleaning company = proportional enforcement that deters.

All enforcement actions in Washington →

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This is a compliance reference tool, not legal advice. Data compiled from public statutes, LegiScan, CourtListener, state AG offices, and AI-assisted analysis. Verify all information with qualified counsel before relying on it. Full terms & data sources →