Washington Telemarketing Enforcement Actions
AG actions, FCC fines, FTC cases, and private lawsuits in Washington
Total Actions
4
Total Penalties
$10.5M
Largest Single
$10.0M
Most Recent
Jul 2023
All Enforcement Actions (4)
Robocall Scam Protection Act (HB 1051) — enforcement framework effective
WA Robocall Scam Protection Act took effect July 23, 2023. Mirrors federal DNC protections enforceable in state court. Criminalizes deliberate caller ID spoofing. Creates VoIP provider liability for knowingly facilitating illegal robocalls. Private right of action: $1,000 per violation or actual damages (whichever greater). AG enforcement: up to $2,000 per violation. WA went from relying on federal TCPA to having comprehensive state-level tools.
Global Grid Telecom Inc. (Corvallis, OR)
WA AG Ferguson sued Global Grid Telecom for making 54,000+ robocalls to WA residents selling a purported robocall-blocking service — via illegal robocalls. Peak irony. Company based in Oregon but targeted WA consumers. WA enforces against out-of-state callers targeting WA numbers regardless of caller location.
Associated Community Services Inc. / Directele Inc.
$495,000
settlement
WA AG Ferguson + 39 AGs + FTC shut down sham charity operation that made 1.3 billion robocalls targeting 67 million consumers, collecting $110M+ through deception. 1.7 million calls into WA alone. $495K directed to legitimate charities. Managers permanently banned from fundraising and robocall telemarketing. Illustrates that charitable solicitation robocalls get the same enforcement treatment as commercial telemarketing.
US Air Ducts LLC / Sky Builders / owner (Vancouver, WA)
$10,000,000
penalty
King County Superior Court ordered $10M in civil penalties. Air duct cleaning companies made 13+ million robocalls within WA from 2017-2019, calling 500+ individual consumers over 100 times each. WA AG Ferguson used state Consumer Protection Act (RCW 19.86). Demonstrates that even "legitimate" businesses (air duct cleaning) face massive penalties for robocall marketing. $10M for a local cleaning company = proportional enforcement that deters.
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