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MA

Telecom Compliance Reference — Updated January 2020

Private Right of Action

Calling Hours

8:00 AM–9:00 PM

Min Penalty

$5,000

Registration

Required

OverviewCalling HoursConsentRegistrationDNCEnforcementCase LawLegislation

Solar Sales Telemarketing Compliance in Massachusetts

Solar and energy telemarketing compliance in Massachusetts

Guide last reviewed: January 2024

Massachusetts Solar Sales Overview

Massachusetts solar telemarketing faces the double threat of strong consumer protection enforcement and an educated consumer base familiar with their rights. The c. 93A treble damages provision makes deceptive solar pitches — especially misrepresenting SMART or MassSave incentives — extremely expensive. Register, bond, scrub DNC quarterly, and never overstate incentives. The 30-day cooling-off period for phone sales is frequently overlooked by solar companies and triggers its own violations.

Penalty/Violation

$5,000

Willful

$25,000

Calling Hours

8:00 AM–9:00 PM

Private Suit

Allowed

Compliance Checklist

✓Register with Massachusetts Division of Telecommunications and Cable ($25,000 bond),Massachusetts has aggressive solar incentive programs (SMART, MassSave) — do not misrepresent these programs in solicitation calls,Scrub Massachusetts DNC + federal NDNC quarterly at minimum,Prior express written consent required for automated calls and texts to cell phones under federal TCPA,Identify caller, company, and purpose at start of each call,Do not misrepresent government rebates, utility affiliations, or savings estimates — c. 93A treble damages apply to deceptive practices,Massachusetts Home Improvement Contractor (HIC) registration required for solar installation — separate from telemarketing registration,Honor opt-out requests immediately,Calling hours: 8:00 AM – 9:00 PM,FCC one-to-one consent rule (Jan 2025) applies,30-day cooling-off period for telephone sales over $25 — inform consumers of cancellation right

What Gets Companies Sued

✗Top Massachusetts violations for solar companies: (1) Misrepresenting SMART program incentives or MassSave rebates during solicitation calls — c. 93A treble damages; (2) Operating without telemarketing registration and bond; (3) Robocalling Massachusetts residents without consent; (4) Not informing consumers of the 30-day cooling-off period for phone sales; (5) Failing to scrub DNC lists quarterly.

Special Exemptions

No solar-specific exemptions under Massachusetts telemarketing law. B2B exemption applies only to commercial solar inquiries. EBR exemption for existing customers.

Key State Rules

Mini-TCPANo
RegistrationRequired
Class ActionsAllowed
Consent Requirements→Registration Details→DNC List→

Solar Sales Enforcement in Massachusetts

Bay State Solar Marketing Inc.

$425,000

Mar 2024

robocallsregistration violation

MA AG major enforcement for unregistered solar telemarketing.

All enforcement actions in Massachusetts →

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Catalyst Partners specializes in telecom compliance for Solar Sales companies operating in Massachusetts and across the country. We build the systems, you make the calls.

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This is a compliance reference tool, not legal advice. Data compiled from public statutes, LegiScan, CourtListener, state AG offices, and AI-assisted analysis. Verify all information with qualified counsel before relying on it. Full terms & data sources →