What are the calling hours in Massachusetts?

Telemarketing calls in Massachusetts are permitted between 08:00:00 and 21:00:00 local time.

Does Massachusetts have a mini-TCPA?

No. Massachusetts does not have a standalone mini-TCPA statute. Federal TCPA rules apply, though state consumer protection laws may still impose additional requirements.

Is telemarketer registration required in Massachusetts?

Yes. Telemarketers must register in Massachusetts.

What is the penalty per violation in Massachusetts?

The penalty for telemarketing violations in Massachusetts is $5,000 per violation, and $25,000 per willful violation. Private individuals can also sue directly.

Home / States / Massachusetts

Massachusetts Telecom Compliance Guide

Telecom Compliance Reference — Updated January 2020

Private Right of Action

Calling Hours

8:00 AM–9:00 PM

Min Penalty

$5,000

Registration

Required

Overview Calling Hours Consent Registration DNC Compliance DNC Registry Enforcement Case Law Legislation

⚠ Penalty Exposure — Massachusetts

Per Violation

$5,000

Willful

$25,000

AG Max/Violation

$25,000

10,000 Calls

$50,000,000

= exposure

⚠ Private Right of Action⚠ Class Actions Allowed

Overview

Massachusetts regulates telemarketing through the Telemarketing Solicitation Act (M.G.L. c. 159C) and 201 CMR 14.00 regulations. The state maintains its own Do Not Call list through the Division of Telecommunications and Cable. While Massachusetts does not have a dedicated mini-TCPA, the state's powerful Consumer Protection Act (M.G.L. c. 93A) provides a private right of action with treble damages for unfair or deceptive telemarketing practices — making Massachusetts one of the highest-risk states for telemarketing violations even without a mini-TCPA. A 30-day notice-and-cure demand letter is required before filing suit under c. 93A.

Consent Requirements by Channel

Channel	Consent Required	One-to-One
Voice Call	Prior Express	—
SMS	Prior Express	—
AI Voice	Prior Express	—
Prerecorded	Prior Express	Required
Ringless VM	Prior Express	—
MMS	Prior Express	—
Fax	Prior Express	—

Full consent requirements →

Recent Enforcement Actions

New England Insurance Marketing

$2,100,000

Jun 2024 · insurance

Class action settlement for unauthorized insurance robocalls.

Bay State Solar Marketing Inc.

$425,000

Mar 2024 · solar

MA AG major enforcement for unregistered solar telemarketing.

Boston Home Services Corp.

$310,000

Oct 2023 · home services

Home services company fined for prerecorded calls to MA DNC registrants.

All enforcement actions →

Key Rules

Mini-TCPANo

Calling Hours08:00:00–21:00:00

Registration$req.

State DNC ListExists

Private ActionYES

Class ActionsAllowed

By Channel

Cold Calling→SMS→AI Voice→Prerecorded→Ringless VM→

By Industry

REI Wholesaling→Solar Sales→Insurance→Debt Collection→Home Services→

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This is a compliance reference tool, not legal advice. Data compiled from public statutes, LegiScan, CourtListener, state AG offices, and AI-assisted analysis. Verify all information with qualified counsel before relying on it. Full terms & data sources →