⚠ Penalty Exposure — Massachusetts
Per Violation
$5,000
Willful
$25,000
AG Max/Violation
$25,000
10,000 Calls
$50,000,000
= exposure
Overview
Massachusetts regulates telemarketing through the Telemarketing Solicitation Act (M.G.L. c. 159C) and 201 CMR 14.00 regulations. The state maintains its own Do Not Call list through the Division of Telecommunications and Cable. While Massachusetts does not have a dedicated mini-TCPA, the state's powerful Consumer Protection Act (M.G.L. c. 93A) provides a private right of action with treble damages for unfair or deceptive telemarketing practices — making Massachusetts one of the highest-risk states for telemarketing violations even without a mini-TCPA. A 30-day notice-and-cure demand letter is required before filing suit under c. 93A.
Consent Requirements by Channel
| Channel | Consent Required | One-to-One |
|---|---|---|
| Voice Call | Prior Express | — |
| SMS | Prior Express | — |
| AI Voice | Prior Express | — |
| Prerecorded | Prior Express | Required |
| Ringless VM | Prior Express | — |
| MMS | Prior Express | — |
| Fax | Prior Express | — |
Recent Enforcement Actions
New England Insurance Marketing
$2,100,000Jun 2024 · insurance
Class action settlement for unauthorized insurance robocalls.
Bay State Solar Marketing Inc.
$425,000Mar 2024 · solar
MA AG major enforcement for unregistered solar telemarketing.
Boston Home Services Corp.
$310,000Oct 2023 · home services
Home services company fined for prerecorded calls to MA DNC registrants.
Key Rules
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This is a compliance reference tool, not legal advice. Data compiled from public statutes, LegiScan, CourtListener, state AG offices, and AI-assisted analysis. Verify all information with qualified counsel before relying on it. Full terms & data sources →