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Massachusetts

MA

Telecom Compliance Reference — Updated January 2020

Private Right of Action

Calling Hours

8:00 AM–9:00 PM

Min Penalty

$5,000

Registration

Required

OverviewCalling HoursConsentRegistrationDNCEnforcementCase LawLegislation

Massachusetts Ringless Voicemail Compliance

RVM (ringless voicemail drop) compliance rules in Massachusetts

Consent Requirements

Consent LevelPrior Express
Checkbox ConsentValid
Statute47 U.S.C. § 227

RVM not specifically addressed by Massachusetts statute. Federal TCPA treatment applies — courts increasingly treat RVM as requiring prior express consent. Marketing RVM should be treated as requiring prior express written consent. Deceptive RVM content could trigger c. 93A liability.

Full consent requirements for all channels →

Calling Rules

Calling Hours8:00 AM – 9:00 PM
RegistrationRequired
Penalty / Violation$5,000
Willful Violation$25,000
Private Right of ActionYES

Ringless Voicemail Compliance Checklist

01Legal status is unsettled — treat as prerecorded call
02Obtain prior express written consent to be safe
03Check if your state has banned or restricted RVMs
04Include your company name and callback number in message
05Provide opt-out instructions in the message
06Honor opt-out requests from any channel
07Apply calling-hours rules — time of delivery matters
08Scrub DNC lists before sending
09Do not send to numbers on national or state DNC lists
10Consult counsel before deploying at scale in high-risk states
This checklist covers common requirements. State-specific rules may vary. Confirm with legal counsel for high-volume campaigns.

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This is a compliance reference tool, not legal advice. Data compiled from public statutes, LegiScan, CourtListener, state AG offices, and AI-assisted analysis. Verify all information with qualified counsel before relying on it. Full terms & data sources →