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Massachusetts

MA

Telecom Compliance Reference — Updated January 2020

Private Right of Action

Calling Hours

8:00 AM–9:00 PM

Min Penalty

$5,000

Registration

Required

OverviewCalling HoursConsentRegistrationDNCEnforcementCase LawLegislation

Massachusetts Prerecorded Messages Compliance

Robocall and prerecorded message compliance rules in Massachusetts

Consent Requirements

Consent LevelPrior Express

One-to-One Consent Required

Shared consent from lead generators is NOT valid. Consent must specifically name your company.

Checkbox ConsentNot sufficient
StatuteM.G.L. c. 159C; 47 U.S.C. § 227(b)(1)(B)

Prerecorded telemarketing calls require prior express consent under Massachusetts law and prior express written consent under federal TCPA for calls to cell phones. Prerecorded calls without consent could trigger both M.G.L. c. 159C penalties and c. 93A treble damages. Businesses must register before using prerecorded messages for solicitation.

Full consent requirements for all channels →

Calling Rules

Calling Hours8:00 AM – 9:00 PM
RegistrationRequired
Penalty / Violation$5,000
Willful Violation$25,000
Private Right of ActionYES

Prerecorded Messages Compliance Checklist

01Prior express written consent required for most prerecorded calls
02Disclose name and phone number of calling company at start
03Provide automated opt-out mechanism during call
04Do not abandon calls — hang-up rate limits apply
05Cannot use prerecorded messages on cell phones without consent
06Apply same calling-hours restrictions as live calls
07Scrub DNC lists before every campaign
08Register as telemarketer if state requires
09Do not transmit inaccurate caller ID
10Document consent for every number you call
This checklist covers common requirements. State-specific rules may vary. Confirm with legal counsel for high-volume campaigns.

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This is a compliance reference tool, not legal advice. Data compiled from public statutes, LegiScan, CourtListener, state AG offices, and AI-assisted analysis. Verify all information with qualified counsel before relying on it. Full terms & data sources →