Does Massachusetts require registration for Home Services telemarketers?

Yes — Massachusetts requires telemarketer registration before placing calls.

What is the penalty per violation in Massachusetts?

Up to $5,000 per violation (or $25,000 for willful violations). Private right of action available.

Home / States / Massachusetts

Massachusetts Telecom Compliance Guide

Q: What are the top compliance violations for Home Services operators in Massachusetts?

Calling DNC-registered homeowners Door-to-door follow-up calls without consent Post-disaster solicitation restrictions (some states)

Telecom Compliance Reference — Updated January 2020

Private Right of Action

Calling Hours

8:00 AM–9:00 PM

Min Penalty

$5,000

Registration

Required

Overview Calling Hours Consent Registration DNC Compliance DNC Registry Enforcement Case Law Legislation

Home Services Telemarketing Compliance in Massachusetts

HVAC, roofing, plumbing, and home services telemarketing compliance in Massachusetts

Penalty/Violation

$5,000

Willful

$25,000

Calling Hours

8:00 AM–9:00 PM

Private Suit

Allowed

Compliance Checklist

✓Scrub National DNC Registry before all cold calling campaigns

✓Check for state-level DNC list requirements

✓Register as telemarketer if state requires

✓Call only during permitted hours in recipient's timezone

✓Obtain written consent before sending marketing SMS

✓Honor all do-not-call requests immediately

✓Use accurate caller ID — display business name or number

✓Disclose company name within first 30 seconds of call

✓Do not use prerecorded messages without prior written consent

✓Maintain records of consent and opt-out requests

What Gets Companies Sued

✗Calling DNC-registered homeowners

✗Door-to-door follow-up calls without consent

✗Post-disaster solicitation restrictions (some states)

✗Calling outside permitted hours

✗No identification at start of call

Key State Rules

Mini-TCPANo

RegistrationRequired

Class ActionsAllowed

Consent Requirements→Registration Details→DNC List→

Home Services Enforcement in Massachusetts

Boston Home Services Corp.

$310,000

Oct 2023

dnc violationprerecorded messages

Home services company fined for prerecorded calls to MA DNC registrants.

All enforcement actions in Massachusetts →

Stay Current

Weekly compliance digest

New enforcement actions, statute updates, and rule changes — delivered once a week. Know what changed before your next dial session.

Compliance, built in

Need an AI workforce that knows the rules?

Chief is the AI workforce for real estate operators. Calling, texting, and follow-up that respects Massachusetts consent requirements, calling hours, and DNC rules without you babysitting the dialer.

See Chief →

Or book a compliance review

This is a compliance reference tool, not legal advice. Data compiled from public statutes, LegiScan, CourtListener, state AG offices, and AI-assisted analysis. Verify all information with qualified counsel before relying on it. Full terms & data sources →