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Massachusetts Telecom Compliance Guide

MA

Telecom Compliance Reference · Statute last amended 2020

Mini-TCPA State — High Risk

Calling Hours

8:00 AM–9:00 PM

Min Penalty

$5,000

Registration

Required

OverviewCalling HoursConsentRegistrationDNC ComplianceDNC RegistryEnforcementCase LawLegislation

Home Services Telemarketing Compliance in Massachusetts

HVAC, roofing, plumbing, and home services telemarketing compliance in Massachusetts

⚠

Mini-TCPA State — M.G.L. c. 159C; M.G.L. c. 159, §§ 19B to 19E

Massachusetts imposes stricter consent and calling requirements than federal TCPA.Home Services companies operating here face $5,000 per-violation penalties.

Penalty/Violation

$5,000

Willful

Not yet verified

Calling Hours

8:00 AM–9:00 PM

Private Suit

Allowed

Compliance Checklist

✓Scrub National DNC Registry before all cold calling campaigns
✓Check for state-level DNC list requirements
✓Register as telemarketer if state requires
✓Call only during permitted hours in recipient's timezone
✓Obtain written consent before sending marketing SMS
✓Honor all do-not-call requests immediately
✓Use accurate caller ID — display business name or number
✓Disclose company name within first 30 seconds of call
✓Do not use prerecorded messages without prior written consent
✓Maintain records of consent and opt-out requests

What Gets Companies Sued

✗Calling DNC-registered homeowners
✗Door-to-door follow-up calls without consent
✗Post-disaster solicitation restrictions (some states)
✗Calling outside permitted hours
✗No identification at start of call

Key State Rules

Mini-TCPAYes
RegistrationRequired
Class ActionsNot specified
Consent Requirements→Registration Details→DNC List→

Home Services Enforcement in Massachusetts

Boston Home Services Corp.

$310,000

Oct 2023

dnc violationprerecorded messages

Home services company fined for prerecorded calls to MA DNC registrants.

All enforcement actions in Massachusetts →

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This is a compliance reference tool, not legal advice. Data compiled from public statutes, LegiScan, CourtListener, state AG offices, and AI-assisted analysis. Verify all information with qualified counsel before relying on it. Full terms & data sources →