StatesToolsCompareFederal

Home / States / Massachusetts

Massachusetts

MA

Telecom Compliance Reference — Updated January 2020

Private Right of Action

Calling Hours

8:00 AM–9:00 PM

Min Penalty

$5,000

Registration

Required

OverviewCalling HoursConsentRegistrationDNCEnforcementCase LawLegislation

Massachusetts Cold Calling Compliance

Voice call compliance rules for outbound telemarketing in Massachusetts

Consent Requirements

Consent LevelPrior Express
Checkbox ConsentValid
StatuteM.G.L. c. 159C; 201 CMR 14.00

Manual cold calling to non-DNC numbers is permitted with standard caller identification requirements. Must scrub against Massachusetts DNC and federal NDNC. Caller must identify name, company, and purpose immediately. Violation of DNC rules could trigger c. 93A liability with treble damages. Massachusetts DNC list must be checked quarterly at minimum.

Full consent requirements for all channels →

Calling Rules

Calling Hours8:00 AM – 9:00 PM
RegistrationRequired
Penalty / Violation$5,000
Willful Violation$25,000
Private Right of ActionYES

Cold Calling Compliance Checklist

01Verify calling hours in recipient's local timezone
02Scrub against National DNC Registry (every 31 days minimum)
03Scrub against state DNC list if applicable
04Maintain internal opt-out/DNC list
05Identify yourself and your company at start of call
06Provide contact information on request
07Honor opt-out requests immediately
08Ensure consent if using ATDS or prerecorded messages
09Register as telemarketer if state requires
10Document all consent and opt-out records
This checklist covers common requirements. State-specific rules may vary. Confirm with legal counsel for high-volume campaigns.

Stay Current

Weekly digest: what changed this week

New enforcement actions, statute updates, and rule changes in Massachusetts — delivered once a week.

No spam. Unsubscribe anytime. Powered by Brevo.

Need help getting compliant?

Catalyst Partners builds Cold Calling compliance infrastructure for operators in Massachusetts — consent flows, DNC scrubbing, and documentation that holds up in court.

Book a Compliance Call →

This is a compliance reference tool, not legal advice. Data compiled from public statutes, LegiScan, CourtListener, state AG offices, and AI-assisted analysis. Verify all information with qualified counsel before relying on it. Full terms & data sources →