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MA

Telecom Compliance Reference — Updated January 2020

Private Right of Action

Calling Hours

8:00 AM–9:00 PM

Min Penalty

$5,000

Registration

Required

OverviewCalling HoursConsentRegistrationDNCEnforcementCase LawLegislation

Massachusetts AI Voice Compliance

AI-generated voice agent compliance rules in Massachusetts

Consent Requirements

Consent LevelPrior Express
Checkbox ConsentValid
StatuteM.G.L. c. 93A; 47 U.S.C. § 227

AI voice agents calling Massachusetts consumers are governed by federal TCPA for automated calls to cell phones. AI must identify as AI at call start per FTC requirements. Deceptive AI voice practices (impersonation, failure to identify as AI) could constitute unfair or deceptive acts under c. 93A, opening the door to treble damages and private suits.

Full consent requirements for all channels →

Calling Rules

Calling Hours8:00 AM – 9:00 PM
RegistrationRequired
Penalty / Violation$5,000
Willful Violation$25,000
Private Right of ActionYES

AI Voice Compliance Checklist

01Disclose AI nature at start of call — many states require this
02Obtain prior express consent before using AI voice
03Honor opt-out during the call immediately
04Check if state's ATDS definition covers AI voice dialers
05Apply same calling-hours rules as live agents
06Scrub DNC lists before each campaign
07Maintain call records and consent documentation
08Register as telemarketer if state requires
09Ensure AI cannot misrepresent itself as human
10Check for state-specific AI disclosure mandates
This checklist covers common requirements. State-specific rules may vary. Confirm with legal counsel for high-volume campaigns.

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This is a compliance reference tool, not legal advice. Data compiled from public statutes, LegiScan, CourtListener, state AG offices, and AI-assisted analysis. Verify all information with qualified counsel before relying on it. Full terms & data sources →