What consent is required for AI Voice in Massachusetts?

Massachusetts follows federal TCPA consent rules. ATDS or prerecorded calls to cell phones require prior express written consent.

What are the calling hour restrictions in Massachusetts?

Massachusetts restricts telemarketing calls to 08:00:00–21:00:00 local time.

What is the penalty per violation in Massachusetts?

Up to $5,000 per violation (or $25,000 for willful violations). Private right of action available.

Is registration required to telemarket in Massachusetts?

Yes — Massachusetts requires telemarketer registration before placing calls.

Home / States / Massachusetts

Massachusetts Telecom Compliance Guide

Telecom Compliance Reference — Updated January 2020

Private Right of Action

Calling Hours

8:00 AM–9:00 PM

Min Penalty

$5,000

Registration

Required

Overview Calling Hours Consent Registration DNC Compliance DNC Registry Enforcement Case Law Legislation

Massachusetts AI Voice Compliance

AI-generated voice agent compliance rules in Massachusetts

Consent Requirements

Consent LevelPrior Express

Checkbox ConsentValid

StatuteM.G.L. c. 93A; 47 U.S.C. § 227

AI voice agents calling Massachusetts consumers are governed by federal TCPA for automated calls to cell phones. AI must identify as AI at call start per FTC requirements. Deceptive AI voice practices (impersonation, failure to identify as AI) could constitute unfair or deceptive acts under c. 93A, opening the door to treble damages and private suits.

Full consent requirements for all channels →

Calling Rules

Calling Hours8:00 AM – 9:00 PM

RegistrationRequired

Penalty / Violation$5,000

Willful Violation$25,000

Private Right of ActionYES

AI Voice Compliance Checklist

01Disclose AI nature at start of call — many states require this

02Obtain prior express consent before using AI voice

03Honor opt-out during the call immediately

04Check if state's ATDS definition covers AI voice dialers

05Apply same calling-hours rules as live agents

06Scrub DNC lists before each campaign

07Maintain call records and consent documentation

08Register as telemarketer if state requires

09Ensure AI cannot misrepresent itself as human

10Check for state-specific AI disclosure mandates

This checklist covers common requirements. State-specific rules may vary. Confirm with legal counsel for high-volume campaigns.

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This is a compliance reference tool, not legal advice. Data compiled from public statutes, LegiScan, CourtListener, state AG offices, and AI-assisted analysis. Verify all information with qualified counsel before relying on it. Full terms & data sources →