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CA

Telecom Compliance Reference — Updated January 2025

Mini-TCPA State — High Risk

Calling Hours

8:00 AM–9:00 PM

Min Penalty

$5,000

Registration

Required

OverviewCalling HoursConsentRegistrationDNCEnforcementCase LawLegislation

Home Services Telemarketing Compliance in California

HVAC, roofing, plumbing, and home services telemarketing compliance in California

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Mini-TCPA State — Cal. Pub. Util. Code §§ 2871-2876; Cal. Penal Code § 632

California imposes stricter consent and calling requirements than federal TCPA.Home Services companies operating here face $5,000 per-violation penalties.

Penalty/Violation

$5,000

Willful

$10,000

Calling Hours

8:00 AM–9:00 PM

Private Suit

Allowed

Compliance Checklist

✓Scrub National DNC Registry before all cold calling campaigns
✓Check for state-level DNC list requirements
✓Register as telemarketer if state requires
✓Call only during permitted hours in recipient's timezone
✓Obtain written consent before sending marketing SMS
✓Honor all do-not-call requests immediately
✓Use accurate caller ID — display business name or number
✓Disclose company name within first 30 seconds of call
✓Do not use prerecorded messages without prior written consent
✓Maintain records of consent and opt-out requests

What Gets Companies Sued

✗Calling DNC-registered homeowners
✗Door-to-door follow-up calls without consent
✗Post-disaster solicitation restrictions (some states)
✗Calling outside permitted hours
✗No identification at start of call

Key State Rules

Mini-TCPAYes
RegistrationRequired
Class ActionsAllowed
Consent Requirements→Registration Details→DNC List→

Home Services Enforcement in California

Nine VoIP service providers (Operation Robocall Roundup Phase 1)

Apr 2024

facilitating robocallsfailure to mitigate illegal traffic

California AG is pursuing the supply chain of illegal robocalls. The Robocall Task Force strategy: go after the voice service providers that carry the traffic, not just the companies making the calls. If you are a VoIP provider, gateway carrier, or intermediate provider routing calls into California, you are on notice. The AG expects affirmative steps to identify and block illegal robocall traffic. Failure to act after a warning letter = enforcement action.

Avid Telecom, Inc.

May 2023

robocall violationsdnc violationscaller id spoofingtcpa violationstsr violations

The Avid Telecom case demonstrates that California AG pursues VoIP providers and intermediaries — not just the companies originating the calls. If you route robocall traffic through your network, you are liable. 577 million calls to CA numbers = massive exposure. The case is also a warning to voice service providers: California participates in multistate enforcement coalitions and the AG Robocall Task Force actively identifies providers facilitating illegal traffic.

All enforcement actions in California →

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Catalyst Partners specializes in telecom compliance for Home Services companies operating in California and across the country. We build the systems, you make the calls.

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This is a compliance reference tool, not legal advice. Data compiled from public statutes, LegiScan, CourtListener, state AG offices, and AI-assisted analysis. Verify all information with qualified counsel before relying on it. Full terms & data sources →